Legal

Client Service Agreement: Ready247.ai

1. Definitions

• "Services": the Ready247 products and services RTD provides as described on your Order Form or at checkout, which may include AI chat agents, AI voice agents (with call recording and transcription), SMS lead notifications, and phone-system tiers.
• "AI Agent": a Ready247 chat or voice agent RTD builds and operates for you.
• "Order Form" / "Order": the signed order form or the checkout selection that identifies your tier, features, quantities, and fees.
• "Setup Fee": the one-time fee for building and deploying your Services.
• "Subscription Fee": the recurring monthly fee for your tier. Your first month is free, so the first Subscription Fee is charged 30 days after checkout.
• "Customer Content": the content, materials, knowledge-base information, and assets you provide for your AI Agent.
• "Customer Data": the data processed through the Services on your behalf, including lead information and, where applicable, call recordings and transcripts captured for you. (RTD's own records of consent and acceptance are RTD's records, not Customer Data.)
• "End User": a member of the public who interacts with an AI Agent or service operated for you.
• "Confidential Information": non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential.

2. The Order and acceptance

Each Order incorporates this Agreement. By signing an Order Form or completing checkout, you agree to this Agreement, our Terms of Service, Privacy Policy, and Refund & Cancellation Policy. The Order sets your tier, included features, usage allowances, and fees. If you order additional Services later, those Orders are also governed by this Agreement unless a separate written agreement says otherwise.

Ready247 is a business-to-business service. Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

3. Services

RTD will provide the Services identified on your Order, using commercially reasonable efforts and in a professional and workmanlike manner. RTD builds, configures, hosts, and maintains your AI Agent and, where purchased, provisions your phone-system tier.

Not included. Unless expressly stated on your Order, the Services do not include: legal, tax, or compliance advice; any guaranteed volume of leads, calls, or sales; or any guaranteed uptime or service level.

Changes. RTD may update, improve, or modify features of the Services over time. If RTD materially reduces a core feature you are paying for, RTD will give you reasonable advance notice.

4. Your responsibilities

You will:

• Provide accurate, current information and the Customer Content needed to build and operate your Services.
• Use the Services lawfully and in compliance with this Agreement, our policies, and the vendor terms flowed down in Sections 12-13.
• Obtain and maintain all consents required for your use of the Services, including recording and messaging consents from your End Users (see Sections 12-13).
• Keep your account credentials secure and promptly report any suspected compromise.
• For phone-system tiers, keep your registered service address current (see Section 13).

5. Term and renewal

Term. This Agreement starts on the Effective Date and continues month-to-month.

Automatic renewal, free first month, and affirmative consent. Your first month is free. You pay the Setup Fee at checkout and nothing else that day. Your first Subscription Fee is charged 30 days after checkout. After that, your subscription renews and charges automatically every month until you cancel. There is no end date. If you cancel during your free first month, you are never charged a Subscription Fee at all. Before you are charged, we present the price, the free first month, the date of your first monthly charge, the monthly renewal frequency, the fact that the subscription continues until you cancel, how to cancel, a direct link to the cancellation steps, and RTD contact information, in a clear and conspicuous form, and we obtain your separate affirmative agreement to those automatic-renewal terms.

What we show you at checkout. The notice below is displayed to you before payment, and you must accept it by ticking the consent box before checkout will complete. RTD keeps a dated record of that acceptance.

Starter. Your first month is free. Today you pay the $525 setup fee. That is all you pay today. Your first month is free while we build and configure your agent. Your first monthly charge of $225 lands 30 days after checkout. After that, $225 is charged to your card every month, automatically, until you cancel. There is no end date. Cancel any time in one step from your billing portal, using the link in any Ready247 receipt. You can also email support@ready247.ai or call 1-800-942-7200. Cancel during your free month and you are never charged a monthly fee at all. Cancel later and your service runs to the end of the period you paid for, then stops. There is no cancellation fee.

Pro. Your first month is free. Today you pay the $797 setup fee. That is all you pay today. Your first month is free while we build and configure your agent. Your first monthly charge of $365 lands 30 days after checkout. After that, $365 is charged to your card every month, automatically, until you cancel. There is no end date. Cancel any time in one step from your billing portal, using the link in any Ready247 receipt. You can also email support@ready247.ai or call 1-800-942-7200. Cancel during your free month and you are never charged a monthly fee at all. Cancel later and your service runs to the end of the period you paid for, then stops. There is no cancellation fee.

Consent box, Starter. "I understand my first month is free, that $225 per month starts 30 days after checkout, and that my card is charged every month until I cancel."

Consent box, Pro. "I understand my first month is free, that $365 per month starts 30 days after checkout, and that my card is charged every month until I cancel."

Consent records. We retain records of your automatic-renewal consent for three (3) years, or one (1) year after termination, whichever is longer.

Price changes. We will give you clear notice of any fee change, and how to cancel, at least seven (7) days and no more than thirty (30) days before the change takes effect.

Cancellation. You may cancel at any time, online and in a single step, through the Stripe customer billing portal (the "Manage subscription" / cancel control in your account), the same online medium in which you signed up. Email cancellation to support@ready247.ai is available as an optional backup. Cancellation takes effect at the end of the current paid billing period. This online self-service cancellation is provided to meet California's Automatic Renewal Law requirement that a customer be able to cancel in the same medium used to enroll.

6. Fees, billing, and taxes

Fees. You will pay the Setup Fee and the recurring Subscription Fee shown on your Order. The Setup Fee is charged at checkout and is the only amount you pay that day. Your first month is free, so your first Subscription Fee is charged 30 days after checkout, and every Subscription Fee after that is billed monthly in advance. Tiers that include a monthly usage allowance bill any overage at the rate shown at checkout.

Additional Services and Billing Authorization. From time to time you may request additional services beyond your plan, such as changes, edits, reconfiguration, maintenance, or add-ons ordered after your plan begins. The following applies to that work:

How additional work is billed. For additional services you approve, RTD sends you an invoice through Stripe with a secure payment link that you pay online. Additional work is not automatically charged to a card on file. This billing is separate from your recurring Subscription Fee.

How you request and authorize work. You request additional work through Ready247's change-request form, which is limited to your own site and is opened with a one-time code sent to the email on your account. By submitting a request, you authorize RTD to perform the work you describe and to bill it at the rates below, and RTD keeps your submitted request as a timestamped record. Larger projects are quoted in advance before work begins.

Rate. Additional work is billed at $150 per hour, with a 30-minute minimum and 15-minute increments after the first 30 minutes. Each plan includes a limited amount of change time in your first month, 1 hour on Starter and 2 hours on Pro, which does not roll over. During the 3-day onboarding window RTD reviews and tests your setup before it goes live; errors and bugs found in that window are corrected at no charge, and other change requests during that window are billed at a discounted $75 per hour. You may instead prepay a 3-hour block for $300, drawn down as work is performed. Add-ons ordered together with a plan have no separate setup charge unless the add-on states one at checkout; add-ons added later are billed at the hourly rate stated here.

How charges appear. RTD performs approved work and then bills it on a Stripe invoice with a secure payment link. Invoices for additional work are due on receipt. Smaller charges may be grouped onto a single invoice.

Payment. Payments are processed by Stripe, Inc. By purchasing, you authorize RTD (through Stripe) to charge your payment method on file for the Setup Fee at checkout, for the recurring Subscription Fees beginning 30 days after checkout, and for any overage, automatically on each renewal date, until you cancel.

Failed payments and non-payment. You must keep a valid payment method on file at all times. If a charge is declined or a payment is not received when due, RTD may immediately suspend or disable the Services without further notice, and RTD has no obligation to provide the Services while any amount is past due. RTD may re-attempt the charge. If the amount remains unpaid for 10 days after the due date, RTD may terminate this Agreement and release your subdomain and data as described in Section 8. Suspension or termination for non-payment does not relieve you of your obligation to pay all amounts accrued through the effective date of termination, and RTD may pursue collection. RTD may charge a reasonable reactivation fee to reinstate Services after a payment-related suspension. A suspended or disabled AI Agent stops answering and will not capture leads while suspended.

Chargebacks. Before initiating a chargeback or payment dispute, you agree to contact RTD in good faith to resolve any billing concern. Initiating a chargeback for a charge properly owed is a breach of this Agreement, and you are responsible for any resulting dispute fees, in addition to the amount owed. Nothing in this section limits any chargeback or dispute right you have under law or your card-network rules.

Late amounts. Amounts not paid when due may accrue a late charge of 1.5% per month, or the maximum allowed by law, whichever is less.

Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, telecom, and similar taxes and surcharges, except taxes on RTD's net income.

Refunds. Refunds and cancellations are governed by the Refund & Cancellation Policy, which is incorporated here.

7. Suspension

RTD may suspend the Services, in whole or in part, for non-payment (see Section 6), for a breach of this Agreement or the flowed-down vendor policies, or for use that is unlawful or that RTD, acting reasonably and in good faith, believes poses a security or legal risk or significant reputational harm to RTD. Except for non-payment (governed by Section 6) and urgent security/legal risks (which may be immediate), RTD will give notice and an opportunity to cure where practical.

8. Termination and what happens after

By either party for convenience. Either party may terminate at the end of the current paid billing period; you may cancel online in one step as described in Section 5, consistent with the Refund & Cancellation Policy.

For cause. Either party may terminate if the other materially breaches and fails to cure within thirty (30) days of written notice, or upon the other's insolvency. Non-payment is governed exclusively by Section 6 (immediate suspension and the Section 6 grace period) and is not subject to the 30-day cure period in this Section: a late payer does not receive an additional cure window.

Effect of termination. Your license and access to the Services end. Your AI Agent is taken offline and your subdomain is released.

Data export: your responsibility. RTD will make your captured lead data available for export for 30 days after cancellation, then delete or de-identify it within a reasonable period, except where the law requires retention. It is your responsibility to export your data within that 30-day window; RTD is not liable for data you did not export in time.

Survival. Sections 6 (amounts owed), 8, 9, 10, 11, 14, 15, 16, 18, and 19 survive termination.

9. Intellectual property

RTD IP. RTD owns all rights in the Ready247 platform, software, agent configurations, prompts, templates, workflows, know-how, and any improvements, including anything RTD develops while providing the Services. RTD grants you a limited, revocable, non-exclusive, non-transferable license to use the Services during the Term.

Customer Content and Customer Data. You own your Customer Content and Customer Data. You grant RTD a non-exclusive license to host, process, and use them as needed to provide, operate, secure, and improve the configuration of your Services.

Feedback. If you give RTD suggestions or feedback, RTD may use them without restriction or compensation.

10. Confidentiality

Each party will protect the other's Confidential Information with reasonable care, use it only to perform under this Agreement, and disclose it only to those who need it and are bound to confidentiality. This does not apply to information that is public, independently developed, or rightfully received from a third party, or to disclosures required by law. On termination, each party will return or destroy the other's Confidential Information on request.

11. Data protection and security

Roles. For personal information RTD processes on your behalf through the Services, RTD acts as your service provider/processor and processes it only to provide the Services and for the business purposes described in your Order and our Privacy Policy.

CCPA/CPRA service-provider terms. RTD will not: (a) sell or "share" that personal information; (b) retain, use, or disclose it for any purpose other than performing the Services or as permitted by law; (c) retain, use, or disclose it outside the direct business relationship between you and RTD; or (d) combine it with personal information from other sources except as permitted by the CCPA/CPRA. In addition, RTD will: (e) provide the same level of privacy protection for that personal information as the CCPA/CPRA requires; (f) allow you to take reasonable and appropriate steps to monitor and remediate RTD's unauthorized use of the personal information; and (g) notify you if RTD determines it can no longer meet its obligations under the CCPA/CPRA. RTD will bind its subprocessors to the same restrictions and will help you respond to consumer rights requests as required by law.

Security. RTD will use reasonable administrative, technical, and physical safeguards to protect Customer Data. No system is perfectly secure.

Breach. RTD will notify you without undue delay after confirming a security breach affecting your Customer Data. RTD will also give you the information you reasonably need to meet your own notification duties, and will notify affected individuals or regulators where the law places that duty on RTD.

Subprocessors. RTD uses the subprocessors listed in the Privacy Policy (currently including Vercel, ElevenLabs, Anthropic, Twilio, Resend, Stripe, and Intermedia). RTD remains responsible for their performance of the Services and will maintain a current list.

12. AI agents: required terms

AI disclosure. AI Agents identify themselves as AI at or near the start of an interaction. You will not disable, hide, or misrepresent that disclosure (California Business & Professions Code §17941).

AI output is not advice, and may be wrong. AI output is informational only, is not professional (legal, medical, financial, or regulated-industry) advice, and may be inaccurate or incomplete. You will not present AI output as a binding commitment or as human-authored, and you will not overstate the AI's capabilities to your End Users.

Recording consent (voice): your obligation. For AI voice agents, the agent gives notice that the conversation is recorded and/or transcribed. You are responsible for compliance with all recording and wiretapping laws, including California all-party consent under Penal Code §632. You must retain records of each caller's consent for the longer of the period required by law or five (5) years (this is a required flow-down from ElevenLabs).

ElevenLabs flow-down. Your use of the AI voice agent is subject to terms at least as restrictive as ElevenLabs' Terms and Prohibited Use Policy. ElevenLabs Inc. is a third-party beneficiary of this Section and may enforce it directly against you. You will not strip or alter any AI watermark or content-provenance marking.

Anthropic flow-down. Your use of the AI chat agent is subject to Anthropic's Usage Policy. You will not use the Services for high-risk or professional-advice use cases without appropriate human review.

SMS (Twilio A2P 10DLC). If you use SMS notifications, you are responsible for: obtaining proper opt-in consent from each recipient before messaging; honoring STOP (opt-out) and HELP requests; not sending prohibited or unlawful content; and not transferring or sharing SMS consent across brands. These duties are in addition to the SMS terms in our Terms of Service and Privacy Policy.

13. Phone-system tiers: Intermedia Unite, recording, and 911

This Section applies only if you purchase a phone-system tier (for example, a tier built on Intermedia Unite).

Who provides and bills the service. The underlying cloud-voice service is provided and billed to you directly by Intermedia (Intermedia.net, Inc. and its carrier affiliates). Intermedia's Terms of Service and Privacy Policy are the controlling, legally binding documents for that voice service. RTD's role is to configure and manage ("program") your system. RTD is not the carrier for that service.

RTD not liable for the underlying service. RTD is not responsible or liable for the availability, performance, outages, data loss, data retention or deletion (including Intermedia's post-termination deletion timelines), or acts or omissions of Intermedia or its carrier affiliates. Your remedies for the voice service are with Intermedia under its agreements.

911 / E911: read carefully. Because the service runs over the internet, 911 calls route to responders based on the service address registered for your line, not your actual location.

• RTD registers your 911 service address solely from the information you provide.
• You must notify RTD before you move, add a location, or relocate any phone, app, or extension to a new address, even temporarily.
• RTD has no knowledge of a move you do not report. If you do not update us, 911 will route to the last address on file, which may be wrong.
• To the maximum extent permitted by law, neither RTD nor the underlying carrier is responsible for an emergency call that does not reach the correct responder because the registered address was not current.
• Cloud phones do not work during a power or internet outage unless backup is in place; keep a mobile phone with cellular service as an emergency backup.

Warning labels and on-premises notice. As Intermedia's subscriber, you are responsible for placing any 911 warning labels supplied for your devices and for advising everyone at your location of these 911 limitations. See Intermedia's E911 disclosures.

CPNI. Customer proprietary network information for the Unite service is handled by Intermedia as the billing carrier under its policies.

Recording on the Unite phone system. If call recording is enabled on your Unite system, you are responsible for recording-law compliance and for providing any required consent notice, separate from the AI voice agent's notice.

14. Warranties and disclaimers

RTD warrants that it will perform the Services in a professional and workmanlike manner. Except for that warranty, the Services are provided "as is" and "as available." This disclaimer applies only to the extent the law allows, and does not waive any warranty that cannot be disclaimed. To the maximum extent permitted by law, RTD disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, that the Services will be uninterrupted or error-free, that AI output will be accurate or complete, and any warranty of particular results (including any number of leads or sales).

15. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, business, or goodwill.

Cap. RTD's total aggregate liability arising out of or related to the Services and this Agreement will not exceed the total fees you paid RTD for the Services in the twelve (12) months before the event giving rise to the claim. This cap governs the paid Services under this Agreement. (Use of the free Ready247 website is separately governed by the liability cap in the Terms of Service.) The $100 Site cap in the Terms of Service does not apply to these paid Services.

The above does not limit your obligation to pay fees, either party's indemnification obligations, or a party's liability for breach of confidentiality or the other's intellectual-property rights, or liability that cannot be limited under California law such as liability for fraud, willful injury, or a violation of law.

Any claim arising out of or related to this Agreement must be brought within one (1) year after the cause of action arises, to the extent permitted by law.

16. Indemnification

By you. You will defend, indemnify, and hold harmless RTD and its officers, directors, employees, agents, affiliates, and licensors from any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services in violation of this Agreement, law, or the flowed-down vendor policies; (b) your Customer Content; (c) your failure to obtain any required recording, messaging, or other consent; (d) your failure to keep your 911 service address current; or (e) your misrepresentation of AI output as a binding RTD commitment.

By RTD. RTD will defend and indemnify you against a third-party claim that the Ready247 platform, as provided by RTD and used in accordance with this Agreement, infringes that third party's United States intellectual-property rights. RTD's obligation does not apply to claims arising from your Customer Content, your modifications, or your combination of the Services with other products. This is your sole and exclusive remedy for intellectual-property infringement by the Services.

Each party's indemnification duty is conditioned on prompt notice, cooperation, and the indemnifying party's control of the defense (settlements affecting the other party require its consent, not unreasonably withheld). Neither party must indemnify the other for any loss to the extent it is caused by the indemnified party's own negligence or willful misconduct.

17. Publicity

RTD may identify you as a customer and use your name and logo to describe the Services, and will stop doing so on your written request.

18. General terms

Assignment. You may not assign this Agreement without RTD's consent. RTD may assign it to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.

Subcontractors. RTD may use subcontractors and subprocessors and remains responsible for the Services.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including internet, telecom, carrier, or third-party platform outages, natural disasters, acts of government, or labor disputes.

Notices. Notices may be given by email to the addresses on file, or in writing to the address in Section 21.

Governing law and venue. This Agreement is governed by California law, without regard to conflict-of-laws rules. Any judicial action permitted under the Dispute resolution provision will be brought exclusively in the state or federal courts in Los Angeles County, California, and the parties consent to that jurisdiction and venue.

Dispute resolution. Before filing a claim, the parties will try to resolve the dispute informally by contacting support@ready247.ai, with 30 days to resolve. Any dispute arising out of or related to this Agreement will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Los Angeles County, California, and judgment on the award may be entered in any court with jurisdiction. You and RTD agree to bring claims only in an individual capacity and waive any class, collective, consolidated, or representative action. Either party may still bring a qualifying claim in small claims court, or ask the Los Angeles County courts for an injunction or other equitable relief to protect intellectual property or confidential information or to confirm an arbitration award. This section stays identical to the Terms of Service. If you are a consumer, meaning you bought the Services for personal, family, or household use, the American Arbitration Association Consumer Arbitration Rules apply and RTD pays the arbitration fees those rules require RTD to pay. You may reject this arbitration and class waiver by emailing support@ready247.ai within 30 days after you first accept this Agreement, and if you do, the Los Angeles County courts resolve your disputes instead. Prevailing-party fees. In any action to enforce this Agreement, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.

Independent contractors. The parties are independent contractors; nothing here creates a partnership, joint venture, employment, or agency relationship.

Entire agreement; amendment. This Agreement (with your Order and the incorporated policies) is the entire agreement on its subject and supersedes prior discussions. RTD may amend it with notice as required by law; for customers on click-through checkout, RTD gives reasonable advance notice of a material change before it takes effect, and continued use after that date is acceptance. If you do not agree to a material change, you may cancel before it takes effect. For customers who accepted by signing an Order Form, material changes take effect only on notice and your affirmative acceptance at the next renewal.

Severability; no waiver. If any provision is unenforceable, the rest remains in effect. A failure to enforce is not a waiver.

Counterparts / electronic acceptance. This Agreement may be accepted electronically and in counterparts, each of which is an original.

19. Order of precedence

If there is a conflict, the documents control in this order: (1) your signed Order Form or checkout Order; (2) this Client Service Agreement; (3) the Refund & Cancellation Policy; (4) the Terms of Service; (5) the Privacy Policy. This Agreement controls the paid Services. If any other document says something different about the paid Services, the order above decides which one applies.

20. How this Agreement is accepted

This Agreement is accepted when you either (a) complete checkout for the Services, clicking to agree to this Agreement and the incorporated policies before payment, or (b) sign an Order Form that references this Agreement. Acceptance must occur before the first charge and before RTD begins building your Services. RTD records the version accepted, and the date and identity of the person who accepted, for each Order.

21. Contact